All orders placed Monday - Friday before 2pm EST will be processed and shipped the same business day, provided that all authorization criteria has been met. All orders placed Monday - Friday after 2pm EST will be shipped the following business day.
WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS.
For your protection, we may require proof of identity in the event of the following:
- Different billing & shipping addresses entered
- Past history of fraud or chargeback has been assigned
- Unable to verify billing address information (i.e. non US credit cards)
This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time. For all mail-in catalog orders please allow 10 business days for your order to be processed.
All orders placed Monday - Friday before 2pm EST will be shipped the same business day provided all authorization criteria have been met. All orders placed Monday - Friday after 2pm EST will be shipped the following business day.
UPS Ground : guaranteed to arrive in 1 to 5 business days
UPS 3 Day Select : guaranteed to arrive in 3 business days
UPS 2nd Day Air : guaranteed to arrive in 2 business days
UPS Next Day Air : guaranteed to arrive next business day
USPS Global Express Mail : Average 3 to 5 business days
Standard International Shipping : Average 7 to 21 business days
All shipping rates are based on the weight of your items, the dimensions of the packages and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process. Prices are subject to change.
YES! We ship to select international destinations (see below).
- Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
- Exact shipping prices are unknown until you proceed through the checkout process.
- Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from the carrier selected and your local customs department. Playboy Store and eFashion Solutions are not responsible for any of these costs.
Please see our shipping options below
Orders weighing 5 pound or less:
USPS Standard: Delivery time = 7-21 business days
USPS Global Express: Delivery time = 3-5 business days
Orders weighing OVER 5 pounds:
ONLY USPS Global Express: Delivery time = 3-5 business days
We ONLY ship to the following countries:
*Country list is subject to change at any time.
| United States |
| Australia |
| Canada |
| Puerto Rico |
| United Kingdom |
| Holiday Shipping Schedule | |
| INTERNATIONAL MAIL ADDRESSED TO | GLOBAL EXPRESS MAIL® (EMS)5 |
| AUSTRALIA/NEW ZEALAND | DEC 15 |
| CANADA | DEC 16 |
| PUERTO RICO | DEC 15 |
| UNITED KINGDOM | DEC 15 |
AUTHORIZATION: International orders may be required to fax/scan proof of cardholder identity in order to prevent credit card fraud. We will contact you by email for additional information upon receipt of your order. For more information, please call our Customer Service department toll free at 866-892-6377 or locally at 201-601-4233.
Yes, we ship to PO Boxes and Military addresses within USPS capabilities!
All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities for USPS shipments are not available at this time.
Military Deliveries within the Continental US and Internationally:
Please note that the average delivery time is 7 to 21 business days, depending on the method selected.
You must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.
P.O. Box Deliveries within the Continental US and Internationally:
Please note that the average delivery time is 7 to 21 business days
| Holiday Shipping Schedule | |||
| MILITARY MAIL ADDRESSED TO | EXPRESS MAIL® MILITARY SERVICE (EMMS)1 | PRIORITY MAIL® | PARCEL POST® |
| APO/FPO AE ZIPs 090-092 | DEC 19 | DEC 11 | NOV 13 |
| APO/FPO AE ZIP 093 | N/A | DEC 4 | NOV 13 |
| APO/FPO AE ZIPs 094-098 | DEC 19 | DEC 11 | NOV 13 |
| APO/FPO AE ZIPs 340 | DEC 19 | DEC 11 | NOV 13 |
| APO/FPO AE ZIPs 962-966 | DEC 19 | DEC 11 | NOV 13 |
We accept Visa, Master Card, American Express, and Debit / Check cards.
We do accept Money Orders and Personal Checks.
Money orders are a form of payment that can be purchased through Western Union or a bank.
Paying with a money order or personal check is just as easy as paying with your Credit Card or ATM debit Card.
Here are the steps to follow when paying with a money order and personal check::
- Select the items you wish to purchase and place them in your shopping cart.
- Continue through the checkout process until the last page where you have the option to use either your credit card or money order. Click on the "Money Order/Personal Check" button.
- On this screen you will be presented with your total money order/personal check amount and Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order/personal check. Your order will be shipped after the money order/personal check and reference information are received.
*Money orders and personal checks must be in US funds or they will be returned.
Mail To:
ATTN: Money Orders or Personal Checks
Playboy Store c/o eFashion Solutions
90 Enterprise Avenue South
Secaucus NJ, 07094
USA
Only items that have been purchased from www.playboystore.com can be returned using the instructions below. Items purchased in stores can not be returned to www.playboystore.com and must be returned to the store from which the item(s) were purchased. Store returns must follow that store's return policy. Playboy retail stores cannot accept returns for items purchased at www.playboystore.com.
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it in accordance with this policy for a refund of the purchase price, not including shipping fees or taxes. Except with respect to the return of defective or incorrect items, Customer is responsible for all outbound and return shipping costs. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Playboy/eFashion Solutions, will additionally reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees, customers MUST ship the merchandise via standard mail or GROUND. Shipping costs will not be reimbursed for any other methods (i.e. Next Day, 2nd Day, 3 day, etc). *Please Note, for returns of international orders, Playboy/eFashion Solutions does not reimburse for Duties/Tariffs paid. All returns are subject to the following requirements:
- Refunds. All returns must be received within 35 calendar days from date of invoice to receive a refund.
- Credits. Returns received between 35 and 90 calendar days from date of purchase will receive an online store credit or exchange only.
- No Returns after 90 days. No returns will be accepted after 90 calendar days from date of purchase and will be sent back to you via return mail.
- Packaging. All returns MUST be in new and unused condition in original packaging with tags attached.
- Return/Exchange Form. Invoice # and Billing Name must appear on the Return/Exchange Form. If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@efashionsolutions.com, or by calling our Customer Service department toll free at 866.892.6377 or locally at 201.601.4233. Fill out the Return/Exchange Form and include it, along with a copy of your invoice, in your package.
- Shipping. Seal your package well and send it to the return address listed below. We recommend you insure your package and send it via a traceable carrier.
- Return Merchandise to:
eFashion Solutions
90 Enterprise Ave South
Secaucus, NJ 07094
Attn: Playboy Store
You will be notified by email when your package has been received and your credit or exchange has been processed. - Exchanges. Please note that your exchange item may be out of stock by the time your return is received. We suggest you list several style numbers on your Return/Exchange Form and note in the comments section which is your 1st, 2nd, 3rd choice. OR, specify that you would like to receive an Online Store Credit.
- Stocking. If your exchange is out of stock or on back order, a refund or online store credit will be issued.
- Credits. When exchanging one item for another, the value of the returned item will be applied as a credit towards the new item you are requesting. If the price of the new item is higher, we will charge your credit card for the difference. If the price of the new item is lower, we will credit the balance on your credit card (provided your return was received within 35 calendar days from date of invoice). If your return was received between 36 and 90 calendar days from date of invoice we will refund the difference in the form of an online store credit. Please Note: Returns from separate orders can not be combined for credit towards a single exchange item. If you would like to return items from several orders in exchange for new items(s), please return the items to us and place a new online order for the item(s) you want to buy. When you exchange one item for another, the new item(s) will be shipped at no cost to you via UPS Ground service only. We reserve the right to revoke this policy on a case by case basis in the event we deem a customer is abusing it.
- Damaged or defective Sensual Products (including massagers, enhancement products, and bedroom gear), DVD's, and CD's will be promptly replaced with the same item. Refunds and exchanges will be granted only if they are sealed in the original shrink-wrap.
- All Magazine Sales are Final.
- Supplements and Lotions are available for return as long as they are unopened (or equivalent).
- All custom design item sales are final. If we incorrectly shipped you the wrong product or you receive a product with a manufacturing defect, please contact us within 35 days of the date of invoice to receive a replacement for the item. Incorrect of damaged merchandised must be returned in order to receive a replacement item. All custom design items are shipped free of charge via UPS Ground.
- All costume sales are final. Exceptions may only be made when incorrect merchandise has been shipped or merchandise is received with manufacturer damages.
- All underwear sales are final.
We like to keep our inventory fresh and full of the season's newest styles. Therefore, most items are not restocked. If you would like to know whether an item will be restocked, please contact our Customer Service Representatives / Personal Shoppers toll free at 866-892-6377 or locally at 201-601-4233.
If your order was declined during the checkout process you may see what looks like a "charge" to your card if checking your statement online or by phone. PLEASE NOTE: YOU HAVE NOT BEEN CHARGED. The "charge" appearing on your card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or credit card company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.
PLEASE NOTE: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit company has it on file. The message will say AVS Mis-match: The billing address provided does not match the billing address on file with your credit company. If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, gift card IDs, etc., may have to be re-entered.
For further information about this or any other error message received during the checkout process, please call customer service toll free at 866-892-6377 or locally at 201-601-4233.
Yes, we do issue price adjustments for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact our Customer Service Department toll free at 866-892-6377 or locally at 201-601-4233 to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after 7 days will be denied. Price adjustments will not be issued if the item was already marked "SALE" when you purchased it, or if you received a discount on that item by using a promotion code during checkout. Only one price adjustment per item is allowed. We will not issue a second price adjustment on the same item.
PLEASE NOTE:
-We do not match prices offered by retail stores (including Playboy stores) or other retail websites, We only match prices offered on www.playboystore.com.
-Promotions are not eligible for price adjustments.
A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another registered customer to view your wish list. This is a perfect way to create a birthday or holiday list to give your friends and family. Follow the instructions below to add items to your wish list and share the list with family and friends:
- You must be a registered customer to create a wish list.
- Login to your account. If you do not have an account you can register for one by clicking "My Account" and then proceeding to "Register")
- Navigate through the site to the desired merchandise
- Click "Add to Wish list" on any product detail page
- To view your wish list click "My Account" and enter the appropriate information to log in. Once logged in click "shopping bag" then click "View Wish list"
- To have friends or family view your wish list:
- Email the list to them directly from the site by navigating to your wish list (directions above) and entering the email(s), separated by commas, in the appropriate space on that page. This will send them an email with a link to your wish list.
- You can also simply supply them with your user name (not password) and they can log into their site and view your wish list by navigating to their own wish list page, and entering your user name where it states "Other Members Wish lists". Please note they will need to be a registered customer to do this, if they are not they will need to click "My Account" and register.
The wish list does not hold inventory. If an item sells out it will be removed from your wish list. Current inventory by style/color/size will appear on your wish list so you and others know when items on your list are about to sell out.
Yes, www.playboystore.com is powered by eFashion Solutions and is secure. Every credit card purchase you make at www.playboystore.com is backed by eFashion Solutions' Safe Shopping Guarantee.
eFashion Solutions guarantees that every transaction you make at www.playboystore.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website.
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services, including authentication, validation and payment. The security lock symbol appears only at the credit card entry stage of the checkout process
Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service toll free at 866-892-6377 or locally at 201-601-4233. An investigation will be conducted to track the package and check for delivery problems.
DO NOT throw away your box; the shipping company may need to see it for the investigation.
Once an order is placed, a promotional code CAN NOT be applied. Please call Customer Service toll free at 866-892-6377 or locally at 201-601-4233 immediately to cancel the order and place a new one using the promotional code. We can place the order for you over the phone, or you can place a new order online. Unfortunately, if your order has already been processed we will not be able to cancel it.
For UPS packages, you will receive an email confirming your order immediately after a successful order is placed. Once your order is shipped via UPS, you will receive a second email notifying you of the tracking information. This can be looked up at http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav or by clicking "Order Status" within the "Customer Service" section of the site. Tracking capabilities for USPS shipments are not available.
You can only use your Gift Card or Store Credit online. To use your credit please place your order online just the same as using a credit card or money order. After entering your address information, the following page allows you to select a shipping option. On the bottom right side will be a section that you can enter your credit ID and email address. The following page will confirm the items that you are purchasing as well as your address information. If your order total has not been adjusted by your credit, then go back and edit your credit information again. Please review this and then click on Confirm.
No on-site promotional offers apply to gift cards. If a customer is inadvertently given a discount on a gift card, a customer service representative from Playboy will contact the customer to adjust the charges appropriately. Please feel free to contact our customer service department with any questions.
You can obtain a catalog by calling Customer Service toll free at 866-892-6377 or locally at 201-601-4233 or by placing a request in the Catalog Request section of the site. For purchased catalogs, see the items location on the site. Please allow 2-3 weeks for the fulfillment of you catalog request.
| Playboy Women's Size Chart | |||||||||||
| Playboy Sizes | XS | S | M | L | XL | XXL | 1X/2X | 3X/4X | One Size | ||
| U.S. Sizes | 1/2 | 3/4 | 5/6 | 7/8 | 9/10 | 11/12 | 13/14 | 15 | 14/16 | 18/20 | 2/12 |
| Bust in Inches | 32 | 33 | 34 | 35 | 36 | 37 | 39 | 40 | 42 | 44 | 33-37 |
| Waist in Inches | 24 | 25 | 26 | 27 | 28 | 29 | 31 | 32 | 34 | 36 | 25-29 |
| Low Hip in Inches | 34 | 35 | 36 | 37 | 38 | 39 | 41 | 42 | 44 | 46 | 35-39 |
| Playboy Men's Size Chart | ||||
| Playboy Sizes | M | L | XL | XXL |
| Chest in Inches | 38-40 | 42-44 | 46 | 48 |
Men's average head size
United States: 7 1/4
European: 58 cms
UK: 7 1/8
Women's average head size
United States: 7 1/8
European: 55 cms
UK: 7 1/16
How to measure your head
Take a measuring tape and place it around the circumference of the head, slightly above the ears.
| 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 | 54 | |
| XS | S | M | L | XL | & | XXL | ||||||
| US | 6-5/8 | 6-3/4 | 6-7/8 | 7 | 7-1/8 | 7-1/4 | 7-3/8 | 7-1/2 | 7-5/8 | 7-3/4 | 7-7/8 | 8 |
| UK | 6-1/2 | 6-5/8 | 6-3/4 | 6-7/8 | 7 | 7-1/8 | 7-1/4 | 7-3/8 | 7-1/2 | 7-5/8 | 7-3/4 | 7-7/8 |
| CM | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 |
| Inches | 20-3/4 | 21-1/4 | 21-5/8 | 22 | 22-1/2 | 22-3/4 | 23-1/4 | 23-5/8 | 24 | 24-1/2 | 24-3/4 | 25-1/4 |
Certain states require that we collect sales tax on shipping and handling. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.
Sales taxes are determined by the location where the merchandise is being shipped.
At the top of each page, you'll find different categories like "For Him", "For Her" and "For the Home". If you click on a category, you'll find that it's further divided into different sections down the left-hand side of the page. Each section contains a series of products that might interest you. To find a product quickly, just type a keyword into the search box at the upper right hand corner of every page.
Click on the following link for more information: http://www.playboy.com/specialeditions/casting/index.html
At the bottom of any email sent via the Playboy Store email list; please find an "Unsubscribe" link. Follow the link to unsubscribe.
In the top right corner of the webpage you will find a search box, enter the item number for the product you wish to purchase and repeat for multiple items. At the point of checkout you will be asked to enter your Catalog Source code (found on the back of your catalog), upon use of the Catalog Source code you will receive any discounts or promotions relating to the catalog. Please note that not all source codes carry promotions or discounts.
How to use the Customizer Interface:
The Playboy Customizer interface allows for your selection of style, style color, and graphic of an item to be produced for you. Follow for the following steps to create your customized items:
- Select a silhouette: choose from the listed style silhouettes to begin your custom item creation
- Choose the silhouette color: select from the listed colors for the silhouette
- Pick Graphic: choose a graphic from the selection presented. At this step, it is OK to select a different silhouette color; the design assortment will update based on the silhouette color.
- Select your size and quantity of customized items
- Click the Buy Now button to confirm your custom creation and add the customized item to your cart. You will be presented with a choice after this step to begin a new customized item creation or to go to the cart to review your order.
All custom items will ship free of charge.
Customized apparel items are all made in the USA by American Apparel; 100% Cotton.
Mens Size Chart:
| Playboy Sizes | M | L | XL | XXL |
| Chest in Inches | 38-40 | 42-44 | 46 | 48 |
Womens Size Chart:
| Playboy Sizes | S | M | L | XL |
| Chest in Inches | 33-34 | 35 | 36-37 | 39 |
Customized Item Order Information:
All customized items will be produced when the order is placed. Due to the process of producing your custom item, the item will be shipped separately from the other items in your cart. The free shipping for the customized items does not refer to your total order, only the customized items ordered. You will receive a tracking number for the customized items when they ship, usually two-to-three days after your order is placed.
The customizer feature is only available to our online customers; the customizer interface does not allow for mail-in or over the phone orders. All custom items orders are required to be paid for using a credit card; checks and mail-orders are not accepted.
Gift bags are not available for customized items.
Custom item orders will be produced at the time of order. All custom item sales are final. Please check our return/exchange policy for additional information.
